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Managing Comments incl. Notifications

Details about Notifications, Mentions, Subscriptions & Unread status

Jan Niklas Wick avatar
Written by Jan Niklas Wick
Updated over 2 months ago

Notifications are thread-based to reduce noise. Mentions subscribe users to the thread, authors and repliers are auto-subscribed, and task watchers follow task threads automatically. Unread badges in the sidebar make it easy to spot new activity.


How comment notifications work

Notifications are designed to reach the right people without over-alerting the rest of the team.

  • When you @mention someone, they are notified and automatically subscribed to that thread—similar to Slack, one mention is enough to start following.

  • Anyone who posts in a thread (including the original author) becomes a subscriber and receives reply notifications (if activated).

  • For tasks, watchers are automatically subscribed to that task’s thread.

  • Some teams enable broader scopes like “All comments” which notifies stakeholders for who this setting is activated about every comment.

Use mentions for action owners and decision-makers; avoid broad mentions to keep alerts relevant.


What triggers a notification

Behavior is consistent across comments and replies so teams can rely on predictable alerts.

  • New comment (general, on a block, or in a task): notifies current thread subscribers, subscribes the author, and notifies/subscribes any @mentioned users.

  • Reply in a thread: notifies current thread subscribers and notifies/subscribes any @mentioned users.

  • First comment on a task (starts a task thread): subscribes the author, notifies and subscribes task watchers, and notifies/subscribes any @mentioned users.


Unread and message order

Unread indicators help you catch up quickly. The sidebar shows unread badges where you have new activity, and threads present the newest messages at the bottom so the latest context is always at the end of the conversation.


Tips to reduce noise

Build simple habits to keep notifications targeted and helpful.

  • Mention only the people who need to act or weigh in.

  • Keep related discussion inside a single thread.

  • Post a short wrap-up when decisions are made.

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