Notifications are thread-based to reduce noise. Mentions subscribe users to the thread, authors and repliers are automatically subscribed, and task watchers follow task threads automatically.
Users and customers can also reply directly to comment notification emails. Their reply is added to the original thread in the Space.
How comment notifications work
Notifications are designed to reach the right people without over-alerting the rest of the team.
When you @mention someone, they are notified and automatically subscribed to that thread—similar to Slack, one mention is enough to start following.
Anyone who posts in a thread (including the original author) becomes a subscriber and receives reply notifications (if activated).
For tasks, watchers are automatically subscribed to that task’s thread.
Some teams enable broader scopes like “All comments” which notifies stakeholders for who this setting is activated about every comment.
Use mentions for action owners and decision-makers; avoid broad mentions to keep alerts relevant.
What triggers a notification
Behavior is consistent across comments and replies so teams can rely on predictable alerts.
New comment (general, on a block, or in a task): notifies current thread subscribers, subscribes the author, and notifies/subscribes any @mentioned users.
Reply in a thread: notifies current thread subscribers and notifies/subscribes any @mentioned users.
First comment on a task (starts a task thread): subscribes the author, notifies and subscribes task watchers, and notifies/subscribes any @mentioned users.
Replying to Comments by Email
When an internal user or customer receives a comment notification email, they can reply directly to the email.
The reply is:
Added to the original comment thread in the Space
Visible to everyone with access to that thread
Sent as a notification to the existing thread subscribers
This keeps the complete conversation in Valuecase, even when someone responds from their email inbox.
Only replies to comment notification emails are added to the Space. Replies to other automated Valuecase emails are not posted as comments.
Unread and message order
Unread indicators help you catch up quickly. The sidebar shows unread badges where you have new activity, and threads present the newest messages at the bottom so the latest context is always at the end of the conversation.
Tips to reduce noise
Build simple habits to keep notifications targeted and helpful.
Mention only the people who need to act or weigh in.
Keep related discussion inside a single thread.
Post a short wrap-up when decisions are made.