Yes. For each configurable notification type, you can decide whether it is disabled, enabled for everyone, or only enabled for selected people.

You can manage this in Space Settings → Email Notifications.

Some collaboration notifications, such as replies, comments, and mentions, are always enabled so customers do not miss direct interactions inside the space.

No. It depends on the notification setup. Each configurable notification can be:

Task notifications are sent to task assignees and watchers. A stakeholder who is not assigned to a task or watching it will not receive task-specific emails.

Yes. Stakeholders who comment or are mentioned receive notifications for relevant replies and comment activity.

For task comments, stakeholders can also become watchers of that task, so they receive future task-related notifications.

Stakeholders can reply directly to comment notification emails.

Their email reply is:

This allows internal users and customers to continue a comment discussion by email without opening the Space.

Replies to other types of automated notification emails are not added to the Space.

Currently, external stakeholders cannot set individual email preferences and can only unsubscribe from all email notifications at once.

Yes, all emails contain an unsubscribe link.

If a stakeholder unsubscribes, they will be automatically stop receiving emails from Valuecase. You can also view in the notification settings, which stakeholders have unsubscribed.

Yes. You can resubscribe a stakeholder. Click Resubscribe in the E-Mail notifications tab in the space settings.

Stakeholders don’t need to have accessed the space before receiving email notifications.

However, they should be aware and have consented that you added them to the space and its notifications.

Please note: When you add someone as a stakeholder, they can access the space with their email address. Every email notification contains a link to the space.

Yes. You can configure default notification settings in templates.

When a new space is created from that template, the notification settings are copied into the new space.

You can still adjust the settings later in the individual space.

Template notification settings only apply to new spaces created from the template going forward. They do not update existing spaces.

Yes. The text of the emails is available in all languages we natively support as shown in the template settings.

The standard text of automated notification emails cannot be edited.

The content is generated automatically based on the notification type and the related activity in the Space.

However, you can use Workflow Automation to send a custom email with your own subject and message when a selected event occurs—for example, when a form is submitted or a task is completed.

By default, customer-facing notifications are sent from a Valuecase email address.

Yes. A custom sending address can be configured as part of the custom domain add-on.

This allows customer-facing emails to use a sender address associated with your company instead of the default Valuecase address.

Contact your Valuecase representative or reach out through the chat to set it up.

Valuecase monitors email delivery and works with its email infrastructure providers to maintain reliable delivery.

Recipient mail servers and company security settings can still affect whether an email reaches the inbox. Ask the recipient to check their spam folder or contact their IT team if notifications are being blocked.

Internal users can enable their own Valuecase notifications in their personal settings.

You can also add internal collaborators as stakeholders in a Space and include them in the relevant stakeholder notification settings.

The activity feed shows each email sent to a stakeholder.

You can use the activity feed to understand which notifications were triggered and when customers were contacted.

Valuecase does not show email-open tracking.

Email-open data is often unreliable because spam filters and automated security tools may open emails before the recipient does. Instead, use the activity feed to see whether the stakeholder visited or interacted with the Space after receiving the notification.