Yes. For each configurable notification type, you can decide whether it is disabled, enabled for everyone, or only enabled for selected people.

You can manage this in Space Settings → Email Notifications.

Some collaboration notifications, such as replies, comments, and mentions, are always enabled so customers do not miss direct interactions inside the space.

No. It depends on the notification setup. Each configurable notification can be:

Task notifications are sent to task assignees and watchers. A stakeholder who is not assigned to a task or watching it will not receive task-specific emails.

Yes. Stakeholders who comment or are mentioned receive notifications for relevant replies and comment activity.

For task comments, stakeholders can also become watchers of that task, so they receive future task-related notifications.

Currently, external stakeholders cannot set individual email preferences and can only unsubscribe from all email notifications at once.

Yes, all emails contain an unsubscribe link.

If a stakeholder unsubscribes, they will be automatically stop receiving emails from Valuecase. You can also view in the notification settings, which stakeholders have unsubscribed.

Yes. You can resubscribe a stakeholder. Click Resubscribe in the E-Mail notifications tab in the space settings.

Stakeholders don’t need to have accessed the space before receiving email notifications.

However, they should be aware and have consented that you added them to the space and its notifications.

Please note: When you add someone as a stakeholder, they can access the space with their email address. Every email notification contains a link to the space.

Yes. You can configure default notification settings in templates.

When a new space is created from that template, the notification settings are copied into the new space.

You can still adjust the settings later in the individual space.

Template notification settings only apply to new spaces created from the template going forward. They do not update existing spaces.

Yes. The text of the emails is available in all languages we natively support as shown in the template settings.

No, we do not offer a functionality to change the text of the notification email, as they are send out automatically.

All emails are send from [email protected].

No. Currently that is not possible, but something we will enable in the future.

We constantly monitor email delivery rates and will contact you directly if any issues arise. Additionally, we collaborate closely with external consultants and our friends at Brevo to ensure our email notifications reach your stakeholder's inbox.

You can activate your email notifications in your settings. Alternatively, you can also add internal collaborators to the stakeholder list in a space and activate email notifications for them.

The activity feed shows each email sent to a stakeholder.

You can use the activity feed to understand which notifications were triggered and when customers were contacted.

Currently, we do not provide insights if the email was read by your stakeholder. However, these numbers are not always accurate since some email tools count anti-spam bots and automated security checks as opens. Instead, you can see if a stakeholder visited the space after receiving an email notification in your activity feed.

The email is a no-reply email address. If stakeholders reply, they will be notified, that the email address is unable to receive mail.