Notification & User management

Can I select for which events my stakeholder will get notifications?

Yes. You can customise notification settings for each stakeholder in two tabs: Space Notifications and Task Watcher Notifications.

Do all stakeholders in the user list receive all the e-mail notifications?

No. Task notifications reach watchers only. A space owner or collaborator who is not a watcher will not get task emails. That user still gets space emails when those are on.

Are stakeholders who make a comment automatically added to the list?

Yes, stakeholders who make a comment are added automatically to the user list and subscribed to 'All comments' (in case of a block or general comment) or 'New Task Comments' (in case of a task comment). This ensures they receive a notification about answers to their comments. Stakeholders are informed about them being notified.

Can my buyers set email preferences themselves?

Currently, buyers cannot set individual email preferences and can only unsubscribe from all email notifications at once.

Do the emails contain an unsubscribe link?

Yes, all emails contain an unsubscribe link.

What happens if the stakeholder unsubscribes?

If a stakeholder unsubscribes, they will be automatically stop receiving emails from Valuecase. You can also view in the notification settings, which stakeholders have unsubscribed.

How can I re-subscribe my stakeholder, if they accidentally unsubscribed?

Yes. You can resubscribe a stakeholder. Click Resubscribe in the E-Mail notifications tab in the space settings.

Can I send notifications to stakeholders not in the space?

Stakeholders don't need to have accessed the space in order to receive emails. But they should be aware and have consented that you added them to the notifications. Task emails go out only if the stakeholder is a watcher. Please note: When you add a user to the list to subscribe them to email notifications, they can also access the space with their email address. Every email notification contains a link to the space.

Content

Are the emails available in other languages.

The text of the emails is available in all languages we natively support as shown in the template settings.

Can I change the text of the emails?

No, we do not offer a functionality to change the text of the notification email, as they are send out automatically.

Technical Details

From which domain are the emails sent?

All emails are send from [email protected].

Can I send the email from my own domain?

No. Currently that is not possible. If you want to send emails from your

How do you ensure my stakeholder receives the emails? What about spam filters?

We constantly monitor email delivery rates and will contact you directly if any issues arise. Additionally, we collaborate closely with external consultants and our friends at Brevo to ensure our email notifications reach your stakeholders inbox.

However, since security settings and spam filters vary widely among different companies and individuals, we cannot guarantee that notifications will reach the inbox every time.

Additional information for Valuecase users

Can sellers receive these emails as well?

You can activate seller email notifications in your settings. Alternatively, you can also add internal collaborators to the stakeholder list in a space and activate email notifications for them.

How do I know if an email has been sent to my stakeholder?

The activity feed shows each email sent to a stakeholder. It also logs when any user is added or removed as a watcher. That watcher event does not send an email.

Do I get insights, whether a stakeholder opened the email?

Currently, we do not provide insights if the email was read by your stakeholder. However, these numbers are not always accurate since some email tools count anti-spam bots and automated security checks as opens. Instead, you can see if a stakeholder visited the space after receiving an email notification in your activity feed.