Connect Slack to receive Valuecase activity notifications as direct messages. Choose which types of activity you want to hear about and reply to customer comments from a notification.
Connect Slack
In the Valuecase dashboard, click your profile picture and choose Connect my tools.
Find Slack and click Connect.
In Slack, choose the workspace where you want to receive notifications, then approve the requested access.
Return to Valuecase and check that the Slack integration shows Connected.
Each user connects their own Slack account. Notifications are sent as direct messages from Valuecase for Spaces where you are an owner or co-owner.
Choose your activity notifications
Open Connect my tools and click Configure next to Slack.
Select the activity groups you want to receive.
Click Save.
The available groups are:
Sessions: when a stakeholder starts a visit to your Space.
Page view
Content & file interactions
Action plan updates
All comments: task, block and Space comments.
AI assistant chats: activity from the assistant inside your Space.
Interactive calculator
Buyer notifications
Workflows
Sharing
Form notifications
Sessions are off by default. Use Select all or Deselect all to change the selection quickly. Saving with every group deselected turns off activity notifications in Slack.
These preferences control your Slack notifications. They do not change your colleagues’ preferences or your email notification settings.
Reply to a comment from Slack
Open a Valuecase comment notification in Slack and click its Reply button.
In the Reply to comment window, enter your message under Your reply.
Click Reply to submit it.
Your reply is added to the original comment thread in Valuecase under your connected account. Slack sends a confirmation beneath the notification after the reply is posted.
Use the notification’s Reply button.
Typing a normal Slack thread reply does not send that message to Valuecase.
Manage or disconnect your connection
To stop all notifications temporarily, open Configure, choose Deselect all and save.
To disconnect your Slack account, open Connect my tools, click Connected next to Slack and confirm Yes, disconnect. You can connect again from the same page.
Common questions
I am not receiving notifications
Check that Slack shows Connected, that you chose the correct Slack workspace and that the relevant activity group is selected under Configure. You also need to be an owner or co-owner of the Space.
Notifications cover customer and system activity, so your own edits are not a reliable way to test the connection. If notifications are still missing, contact Valuecase support.
I cannot see the Reply button
The button appears on supported comment notifications. Open the comment in Valuecase to reply if the button is unavailable.
My reply was not posted
Check the confirmation beneath the Slack notification. You may need to reconnect Slack, or you may no longer have access to the Space or comment thread. If the reply still fails, open Valuecase and reply there.