A custom email domain allows Valuecase notifications to use your company’s branding.
Before you begin
Choose a dedicated subdomain, such as notifications.company.com.
The subdomain cannot be the same as your existing Valuecase custom domain. The custom domain uses a CNAME record, while email replies require MX records—and both cannot be configured on the same hostname.
You will also need access to your company’s DNS settings.
Setup process
Customer: Send your chosen subdomain to your Valuecase contact.
Valuecase: Register the subdomain and send you the five required DNS records.
Customer: Add the following records to your DNS configuration:
Three TXT records for domain verification, DKIM and DMARC.
MX record with name
[chosen subdomain], priority10, pointing toinbound1.sendinblue.com.MX record with name
[chosen subdomain], priority20, pointing toinbound2.sendinblue.com.
Valuecase will provide the exact names and values for the TXT records.
Customer: Notify Valuecase once the DNS records have been added and are active.
Valuecase: Complete remaining setup and activate the custom email domain for your Valuecase account.
Valuecase and customer: Optionally complete an end-to-end test to confirm that:
Notifications are sent using the custom domain.
Users can reply to notification emails.
Email replies appear as comments in Valuecase.