How to Enable Intercom for Your Spaces
In Valuecase, you can enable Intercom on a Template level. That means if the Intercom chat is enabled for a Template, it will become active for all Spaces created from that Template.
In Valuecase, there are just three steps you need to take to enable Intercom:
Provide your Intercom ID: In the Dashboard, navigate to 'Administration' > 'Admin Settings' > 'API & Custom Apps' and enter your Intercom ID in the designated field.
(Optional) Confirm your Intercom location: by default, we assume your Intercom account is hosted in the EU. If it's hosted in the US, please use the drop-down to switch the location.
Activate Intercom for a Template: Open the Template for which you want to enable Intercom, navigate to ⚙️ Settings, and activate the toggle for the Intercom integration.
Tip: your Intercom ID is typically in the URL, when you are logged into your workspace. If the following would your URL, your Intercom ID would be xyz123: https://app.eu.intercom.com/a/apps/xyz123/knowledge-hub/...
Please note: You may need to add your Valuecase workspace domain to the list of trusted domains in Intercom. This can be done in the Intercom Messenger settings under General > Keep your Messenger secure. Detailed instructions are available in the Intercom help center.